IBM Install base conflict resolution Representative 

India, Karnataka, Bengaluru 

864905892

Responsibilities also include participating / leading transformational projects such as:

• Tooling or process updates needed to manage S&S conflicts more efficiently.
• Bid Review Automation changes needed to respond to changes in business direction/rules.
• Reporting / causal analysis to identify and drive other changes to improve clock speed.
• Monitoring our Slack channels to help our sellers with questions related to our process and general questions, etc.

Off-shift support may be required (i.e. supporting a different time zone).
Required Technical and Professional Expertise

• Technical Skills:

• Strong knowledge of our IBM Software Quote & Ordering system, Distributed Software Warehouse (DSW) & Fastpass
• Proficient in working with Excel and strong mathematical / finance skills.

• Organizational Skills: Comfortable working in a fast-paced environment, responding to requests with urgency. Strong ability to manage time independently, prioritize tasks and meet deadlines successfully.
• Communication Skills: Active listening and effective communication (both in writing and speech) with a global audience. Strong ability to work well with others in building positive, professional working relationships.
• Problem-solving Skills: Strong ability for critical thinking and problem solving; with a growth-driven mindset, focused on learning and adapting to change.

Preferred Technical and Professional Expertise

• Knowledge of IBM’s Pricing, S&S Renewals, Sales and/or Licensing Metric/Compliance process.
• Knowledge of Trello/Monday.com, and/or RPA or other workflow technologies, ISC/Salesforce experience