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SolarEdge Help Desk Administrator 
Israel, Tel Aviv District 
864017572

31.08.2024

Job Description:

  • Serve as the first point of contact for customers seeking technical assistance.
  • Perform troubleshooting and provide the best solution based on the issue and details provided by customers
  • Install and setup end-user's workstation environment
  • Direct unresolved issues to the next level of support personnel
  • Document and Record events/problems and their resolution in logs and KBs
  • Follow-up and update customer status and information
  • Pass on any feedback or suggestions by customers to the
  • Identify and suggest possible improvements on internal procedures