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Red hat Support Engineering Internship United States, North Carolina, Raleigh 863955153
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Job Summary:
In this role, you will work in an environment where diverse perspectives are invited, the best ideas are valued, and people feel empowered to contribute. Freedom and courage are two of our core values, which is why you can practice taking risks and exploring the unknown and developing strengths. Yet being a Red Hatter isn't just about being brave; it's also about demonstrating commitment and sticking to it.
Job Responsibilities:
Verify, organize and update customer contact information
Guide customers to register and use Customer Portal
Answer customer‘s basic questions about the Red Hat subscription model
Support customers on basic issue of using Red Hat products
Call back customers to track and confirm the current status of the submitted technical issues
Network with other talented interns in an inclusive and diverse workplace where you can be yourself and thrive
Required Skills:
Excellent written and verbal communication skills in English
Passion for software, technologies and willingness to learn new applications
Ability to manage tasks, meet deadlines and analyze data to foster data-driven decisions
Willingness to learn and proactively work as a part of a wider team
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