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Citi Group Operations Workflow Program Group Manager SVP/C14 
United States, New York, New York 
863510341

06.08.2024

Key Responsibilities:

  • Work within ICM Lending Transformation to drive the implementation of the strategic target operating model for Global Lending Operations
  • Provide as-needed support to program delivery partners in Product Management, Lending Operations, Technology, Risk, Finance, and Banking
  • Own end-to-end execution of global programs from problem identification through requirements definition and solution implementation
  • Leads the efforts to identify risks, dependencies and issues across global programs and coordinates mitigation actions
  • Proactive focus on global delivery of global programs with specific focus on items that cross sector and cross region
  • Deliver specific ad-hoc analysis and tactical support in preparation for business and management meetings
  • Grasp key priorities and complex issues quickly for the larger organization and create clear written presentations/communications
  • Interview personnel and conduct on-site observation to ascertain unit functions, work performed, and methods, equipment, and personnel used
  • Analyze data gathered and develop solutions or alternative methods of proceeding.
  • Plan response to work problems and procedures, such as organizational change, communications, information flow, integrated production methods, inventory control, or cost analysis
  • Confer with personnel concerned to ensure successful functioning of newly implemented systems or procedures
  • Appropriately assess and escalate risk through managing and reporting control issues with transparency

Qualifications and Competencies:

  • 10+ years’ experience in Financial Services Program/Project Management
  • Prior experience with workflow automation projects leveraging process automation tools such as Appian or Pega
  • Strong understanding of enterprise technology processes & controls, SDLC methodologies, and organizational IT strategy
  • Demonstrated prior experience leading process improvement initiatives across a global operations team
  • Understands wholesale lending, financial services businesses, and operating model
  • Proven strategic thinking and analytic skills coupled with financial acumen
  • Demonstrated ability to synthesize information, prioritize business goals and drive results with a high sense of urgency
  • Able to translate data and metrics from across different constituencies to create clear and concise executive presentation materials.
  • Highly organized and detail-oriented
  • Able to create support across a wide range of stakeholders through well-developed interpersonal and influencing capabilities
  • Possesses excellent written and verbal communications skills. Able to work through a large, complex matrix organization; demonstrates a flexible approach and resilience to setbacks.
  • Promotes a culture of collaboration and teamwork across organizational boundaries; willing to break down business and/or functional silos to optimize results.
  • Franchise player; broad, critical thinker, self-motivated; comfortable working with ambiguity
  • Organizationally savvy; understands systems, management processes, knows where to go for information and how to interpret. Pragmatic problem solver, forward thinker with independence of thought
Project and Program ManagementProgram Management

Full timeNew York New York United States$163,600.00 - $245,400.00



Anticipated Posting Close Date:

Aug 09, 2024

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