Citi Group Operations Workflow Program Group Manager SVP/C14 

United States, New York, New York 

863510341

Key Responsibilities:

• Work within ICM Lending Transformation to drive the implementation of the strategic target operating model for Global Lending Operations

• Provide as-needed support to program delivery partners in Product Management, Lending Operations, Technology, Risk, Finance, and Banking

• Own end-to-end execution of global programs from problem identification through requirements definition and solution implementation

• Leads the efforts to identify risks, dependencies and issues across global programs and coordinates mitigation actions

• Proactive focus on global delivery of global programs with specific focus on items that cross sector and cross region

• Deliver specific ad-hoc analysis and tactical support in preparation for business and management meetings

• Grasp key priorities and complex issues quickly for the larger organization and create clear written presentations/communications

• Interview personnel and conduct on-site observation to ascertain unit functions, work performed, and methods, equipment, and personnel used

• Analyze data gathered and develop solutions or alternative methods of proceeding.

• Plan response to work problems and procedures, such as organizational change, communications, information flow, integrated production methods, inventory control, or cost analysis

• Confer with personnel concerned to ensure successful functioning of newly implemented systems or procedures

• Appropriately assess and escalate risk through managing and reporting control issues with transparency

Qualifications and Competencies:

• 10+ years’ experience in Financial Services Program/Project Management
• Prior experience with workflow automation projects leveraging process automation tools such as Appian or Pega

• Strong understanding of enterprise technology processes & controls, SDLC methodologies, and organizational IT strategy

• Demonstrated prior experience leading process improvement initiatives across a global operations team

• Understands wholesale lending, financial services businesses, and operating model

• Proven strategic thinking and analytic skills coupled with financial acumen

• Demonstrated ability to synthesize information, prioritize business goals and drive results with a high sense of urgency

• Able to translate data and metrics from across different constituencies to create clear and concise executive presentation materials.

• Highly organized and detail-oriented

• Able to create support across a wide range of stakeholders through well-developed interpersonal and influencing capabilities

• Possesses excellent written and verbal communications skills. Able to work through a large, complex matrix organization; demonstrates a flexible approach and resilience to setbacks.

• Promotes a culture of collaboration and teamwork across organizational boundaries; willing to break down business and/or functional silos to optimize results.

• Franchise player; broad, critical thinker, self-motivated; comfortable working with ambiguity

• Organizationally savvy; understands systems, management processes, knows where to go for information and how to interpret. Pragmatic problem solver, forward thinker with independence of thought

Anticipated Posting Close Date:

View the " " poster. View the .

View the .

View the