IBM Customer Success Manager Architect 

India, Karnataka, Bengaluru 

863285973

Your Role and Responsibilities

To help ensure this win-win outcome, a ‘day-in-the life’ of this opportunity will include, but not be limited to:

• Actively working as the customer’s trusted advisor through all phases of onboarding, deploying, and renewal, including executive briefings and health status checks.
• Leading and facilitating use-case exploration and business framing workshops, and creating client value realization models including ROI and business value assessments.
• Understanding clients’ main challenges, and becoming a trusted guide for their modernization and adoption of licensed software.
• Identifying and cultivating relationships with C-Suite stakeholders to act based on business requirements and value provided by IBM’s solutions.

Required Technical and Professional Expertise

• High levels of energy, resilience, initiative, and commitment to lead yourself and others through ambiguity to consistently deliver client value.
• Experience building and communicating ROIs, client value assessments, and executive business reviews based on enterprise software implementation and delivery.
• 1st class networking skills, with a provable record of c-suite influencing throughout the closure, and post-closure adoption of complex technology /software sales cycles. (c. $multi-million deals).
• Demonstrable success of communication and relationship development at all levels – from engineers to CIOs – with excellence and comfort in navigating healthy debates that lead to healthy decisions.
• Expertise in navigating data, people, and processes to find answers and present solutions that compel further client investment, and expanded adoption of provided solutions.

Preferred Technical and Professional Expertise

• Experience of working with any of IBM’s products and services (Training across IBM’s product suite is provided).