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JPMorgan Campaign Operations Associate 
United Kingdom, England, London 
861930877

14.09.2024

Campaign Operations Associate


We are seeking a skilled Campaign Operations Associate to manage, build and execute

  • Put customers first.
  • Value common sense and simplicity over complexity.
  • Make decisions quickly and move nimbly.
  • Celebrate diverse ideas.
  • Succeed and fail together as part of a team.
  • Owning the day-to-day tasks and proactively engaging with relevant squads by
  • supporting and advising on CRM best practices.


Key Responsibilities

  • Multichannel campaign management: build, set up, test, manage distribution
    schedules and analysing engagement metrics for CRM campaigns for all channels
    (email/SMS/Customer Notice/push/In-app)
  • Manage real time-based comms within the CRM platform by managing and
    supporting different squads with the testing and execution.
  • Ensuring data accuracy
  • Coordinating with cross-functional teams.
  • Optimising campaigns for customer engagement and retention
  • Adhering to relevant regulations and controls
  • Design and launch complex automated campaigns using our internal and external
    tools.
  • Ensure projects and campaigns are delivered on time, while adhering to internal
    processes
  • Play-booking and documentation, keeping in mind that the learnings from today will
    pave the way for growth.
  • Supporting Customer Support with customer communications queries
  • Accountable for ensuring legal/compliance/risk and control requirements are met for
    all campaigns and appropriate approvals are obtained.
  • Report and track campaign and channel performance and help to improve KPIs for
    all campaigns.
  • Build and manage bespoke reporting and alerts.
  • Proactive monitoring of deliverability and failed communications; escalating when

Key Qualifications & Experience

  • BA/BS degree, ideally in marketing or business-related degree
  • Analytical mindset with high attention to detail
  • Self-starting attitude with good organisational skills
  • 3 years’ experience in email marketing, CRM, customer communications is
    preferable - ideally in highly regulated markets
  • Experience in Retail Banking or the financial industry preferable
  • Experience delivering, managing and optimising customer journeys and real-time
    communications.
  • Proven experience in managing end-to-end campaigns development and execution
    within a fast-paced environment.
  • Experience in delivering campaign testing & optimisation plans.
  • Experience with lifecycle trigger automation and customer data segmentation
  • Well versed using ESPs such as MoEngage, Mailchimp, Braze and Salesforce
    preferable
  • Experience working in agile environment preferable.