JPMorgan Campaign Operations Associate 

United Kingdom, England, London 

861930877

Campaign Operations Associate

We are seeking a skilled Campaign Operations Associate to manage, build and execute

• Put customers first.
• Value common sense and simplicity over complexity.
• Make decisions quickly and move nimbly.
• Celebrate diverse ideas.
• Succeed and fail together as part of a team.
• Owning the day-to-day tasks and proactively engaging with relevant squads by
• supporting and advising on CRM best practices.

Key Responsibilities

• Multichannel campaign management: build, set up, test, manage distribution
  schedules and analysing engagement metrics for CRM campaigns for all channels
  (email/SMS/Customer Notice/push/In-app)
• Manage real time-based comms within the CRM platform by managing and
  supporting different squads with the testing and execution.
• Ensuring data accuracy
• Coordinating with cross-functional teams.
• Optimising campaigns for customer engagement and retention
• Adhering to relevant regulations and controls
• Design and launch complex automated campaigns using our internal and external
  tools.
• Ensure projects and campaigns are delivered on time, while adhering to internal
  processes
• Play-booking and documentation, keeping in mind that the learnings from today will
  pave the way for growth.
• Supporting Customer Support with customer communications queries

• Accountable for ensuring legal/compliance/risk and control requirements are met for
  all campaigns and appropriate approvals are obtained.
• Report and track campaign and channel performance and help to improve KPIs for
  all campaigns.
• Build and manage bespoke reporting and alerts.
• Proactive monitoring of deliverability and failed communications; escalating when
  

Key Qualifications & Experience

• BA/BS degree, ideally in marketing or business-related degree
• Analytical mindset with high attention to detail
• Self-starting attitude with good organisational skills
• 3 years’ experience in email marketing, CRM, customer communications is
  preferable - ideally in highly regulated markets
• Experience in Retail Banking or the financial industry preferable
• Experience delivering, managing and optimising customer journeys and real-time
  communications.
• Proven experience in managing end-to-end campaigns development and execution
  within a fast-paced environment.
• Experience in delivering campaign testing & optimisation plans.
• Experience with lifecycle trigger automation and customer data segmentation
• Well versed using ESPs such as MoEngage, Mailchimp, Braze and Salesforce
  preferable
• Experience working in agile environment preferable.