SAP SAP Associate Solution Support Engineer - Night Shift 

Philippines, Pasig 

861132097

Among other responsibilities, you should expect to do many of the following:

• Investigates and resolve critical system issues for Enterprise level Fortune 500 companies.
• Analyzing complex, real world, unique problems; often working in production environments.
• Feel the satisfaction from delivering a solution to customers that make their businesses run simpler and better.
• Meet, work and talk with colleagues and customers from all around the world!
• Master SAP software that is being used by industries, governments and multinational companies around the globe.
• Willing to work during North America business hours
• Be part of a small, tight-knit team of professionals
• Working collaboratively to provide solutions to customers.
• Learn new skills and technologies that will open paths to many new possible careers. The learning never ends – you are expected to continuously learn and up-skill during your time here.
• Be a social media guru and create Knowledge Bases, blogs, wikis, and videos, for colleagues and customers.
• Get the small startup feel with big enterprise backing.
• Innovate and create new tools that will help SAP run simple. Anything you can think of to make the business run better will get SAP support.
• Join the global SAP Family and become an ambassador for the Support Organization.
  

Preferably Bachelor’s Degree in an IT-related course
Required:

• Excellent English communication skills (written and oral)
• Excellent diagnostic and technical analysis skills
• Ability to assess, plan and troubleshoot while collecting information about the customer issue
• Basketball or KTV skills are not required but highly appreciated! :)
• At least one of the following subject matter:
  • Databases (SAP HANA, Oracle, DB2, SQL Server, SQL Anywhere, ASE, MySQL, etc.)
  • Operating systems (Windows Server, Linux, AIX, etc.)
  • Object-oriented programming (Java, C++, ABAP, etc.) and programming logic
  • SAP Products & Solutions (SAP NetWeaver, SAP Business Suite, SAP BusinessObjects, Successfactors etc.)
    

Preferred:

• Experience in troubleshooting distributed systems, including installation, migration and networking
• Knowledge of business and financial processes
  

WORK EXPERIENCE

• Must have work experience in a 24x7 IT or application support environment.
• Basic understanding of core business processes.
• Must be able to effectively communicate with SAP customers in English.

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