In this role, you will…
- Provide clinical customer support to orthodontists and general dentists in the areas of case evaluation, ClinCheck support as well as clinical troubleshooting, mid-course correction and case refinement
- Structure and manage the execution of project/clinical program tasks and recommends new approaches
- Contribute through others on key projects (teach Clinical Specialist and share experiences with others, with the potential to support the business)
- Provide input to research and development to improve existing products/ services and develop new ones
- Provide ideas and suggestions to improve the overall business, improve customer experience and specific clinical treatments
- Support and organize onboarding of new CL specialists
- Liaise with other departments (Manufacturing, Marketing, Sales, Customer Support) with regards to ClinCheck quality issues, providing assistance to the sales organization
- Assist with review of Power Point presentations, digital images and scans for marketing and sales materials as well as clinical education materials
- Investigate product safety incidences and report this on CRM system. Also involved in, inbound and outbound calls with customers to provide support and clinical education
- Accurately and thoroughly document information in the company’s database(s) about each contact they handle following defined parameters
- Comply with all safety policies, practices and procedures. Report all unsafe activities to supervisor and Human Resources
- Travel to deliver educational events as part of structured certification / education programs for customers and visit customers in their offices (deep dive education). Be alert to trends in requests and issues reported by customers
- Manage speakers and KOL’s (Key opinion leader’s)
- Support University strategy and DSO (Dental Service Organization) training
In this role, you’ll need…
- Bachelor’s degree in dentistry (DDS, DMD or equivalent), orthodontist preferred
- Minimum 2 years of professional experience of directly related experience in customer relations in medical / dental related areas is a must
- Excellent written and verbal communication skills in Polish
- Fluency in English
- Strong oral and written communication skills (presentations and correspondence, influencing skills)
- Efficient at managing competing demands including prioritization, responsiveness and keeping others informed
- Skill in establishing priorities, and handling multiple projects simultaneously
- Solid problem-solving ability and ability to manage details
- Strategic Thinker and highly organized
- Action Oriented, taking initiatives
- Demonstrating influencing skills
- Internet and social media savvy
- Willingness to travel up to 30% across Poland (field visit, events with customers, teams’ meetings)
- Driving license (cat. B)
- Strong MS Office knowledge.
