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AlignTech Clinical Specialist Dentist Orthodontist 
Poland, Lower Silesian Voivodeship, Wroclaw 
860857984

18.08.2024

In this role, you will…

  • Provide clinical customer support to orthodontists and general dentists in the areas of case evaluation, ClinCheck support as well as clinical troubleshooting, mid-course correction and case refinement
  • Structure and manage the execution of project/clinical program tasks and recommends new approaches
  • Contribute through others on key projects (teach Clinical Specialist and share experiences with others, with the potential to support the business)
  • Provide input to research and development to improve existing products/ services and develop new ones
  • Provide ideas and suggestions to improve the overall business, improve customer experience and specific clinical treatments
  • Support and organize onboarding of new CL specialists
  • Liaise with other departments (Manufacturing, Marketing, Sales, Customer Support) with regards to ClinCheck quality issues, providing assistance to the sales organization
  • Assist with review of Power Point presentations, digital images and scans for marketing and sales materials as well as clinical education materials
  • Investigate product safety incidences and report this on CRM system. Also involved in, inbound and outbound calls with customers to provide support and clinical education
  • Accurately and thoroughly document information in the company’s database(s) about each contact they handle following defined parameters
  • Comply with all safety policies, practices and procedures. Report all unsafe activities to supervisor and Human Resources
  • Travel to deliver educational events as part of structured certification / education programs for customers and visit customers in their offices (deep dive education). Be alert to trends in requests and issues reported by customers
  • Manage speakers and KOL’s (Key opinion leader’s)
  • Support University strategy and DSO (Dental Service Organization) training

In this role, you’ll need…

  • Bachelor’s degree in dentistry (DDS, DMD or equivalent), orthodontist preferred
  • Minimum 2 years of professional experience of directly related experience in customer relations in medical / dental related areas is a must
  • Excellent written and verbal communication skills in Polish
  • Fluency in English
  • Strong oral and written communication skills (presentations and correspondence, influencing skills)
  • Efficient at managing competing demands including prioritization, responsiveness and keeping others informed
  • Skill in establishing priorities, and handling multiple projects simultaneously
  • Solid problem-solving ability and ability to manage details
  • Strategic Thinker and highly organized
  • Action Oriented, taking initiatives
  • Demonstrating influencing skills
  • Internet and social media savvy
  • Willingness to travel up to 30% across Poland (field visit, events with customers, teams’ meetings)
  • Driving license (cat. B)
  • Strong MS Office knowledge.