Microsoft Customer Advocacy Manager - Collections 

United States, Washington 

860725138

Required/Minimum Qualifications

• Bachelor's Degree in Business Administration, Accounting, Finance, Economics, Data Science or related field AND 2+ years experience in financial analysis, accounting, controllership, finance, or related field
  • OR Master's Degree in Business Administration, Accounting, Finance, Economics, Data Science or related field
  • OR equivalent experience.

Preferred Qualifications

• Cross-group collaboration skills, including the ability to comfortably communicate with management at Microsoft
• High-level of integrity, self-confidence, demonstrated change management and support for a diverse and inclusive culture
• Demonstrate ability to influence others with empathy while under pressure to deliver compliant time-based outcomes to key stakeholders and customers
• Motivated self-starter that can clearly identify and articulate customer value through technology

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:Microsoft will accept applications for the role until June 12, 2024.

Prioritization:
• Support creation and ongoing operational support for global invoice delivery through online portals, managing process, escalations, future enhancements, in a scalable and compliant manner. Additional responsibilities include project participation or leadership on initiatives that are necessary to adapt the business processes to keep up with significant year-over-year growth.
• You will empower several vendors/suppliers globally and hold them accountable for process adherence and meeting Service Level Agreement(SLA). This includes management of a standard rhythm and engagement with global suppliers, support escalations, and SLA and Key Performance Indicators(KPI) management while delivering impact and a customer experience.

Partnership:
• Work with policy owners to drive program improvements and compliance while driving forward change and evolution of business processes to support GTFS and Microsoft customer needs.
• Drive positive customer experience by understanding customer needs, support customer satisfaction initiatives, and address customer and stakeholder queries/escalations
• Partner with teams across Microsoft, both internal and external to GTFS, on projects and initiatives to deliver in class processes, reporting, Accounts Receivable performance, and a world class customer experience.
• Support Audit, Tax, and Trade teams to ensure timely delivery of documentation requests related to SOX and other compliance requirements

Protect:
• Ensure strict adherence and understanding of Microsoft policies and hold Business Process Outsourcing(BPO) accountable to the same strict standards
• Drive compliance culture through actions and decisions to instill trust and advocate, educate and promote practices and new developments
• Champion Microsoft privacy, security, and ethical standards

Embody our and