Wells Fargo Senior account resolution representitive 

United States, Arizona, Chandler 

860654695

In this role, you will:

• Support performance of less experienced individuals and overall effectiveness of Account Resolution team by coordinating and monitoring daily activities
• Provide feedback and present ideas for improving or implementing processes and tools within Account Resolution functional area
• Perform complex transactional tasks, such as contacting customers to determine reason for payment delinquency and obtaining payment commitment by placing outbound calls which are no routine and require deviation from standard screens, scripts, and procedures
• Provide subject matter expertise and interpretation of policies and procedures to less experienced Account Resolution individuals
• Interact with immediate Account Resolution team, managers, and senior business leaders on wide range of Account Resolution related topics, as well as external customers

Required Qualifications:

• 4+ years of Account Resolution, customer contact, Customer Service, or Sales environment experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Collections or recovery experience
• Auto finance industry experience including 1 or a combination of the following: collections, operations, sales, and/or credit
• Call center experience
• Knowledge and understanding of auto loan collections
• Knowledge and understanding of skip tracing
• Ability to provide strong customer service while actively listening and responding in an appropriate manner
• Ability to navigate multiple computer system windows, applications, and utilize search tools to find information
• Strong analytical skills with high attention to detail and accuracy
• Strong risk management and compliance skills
• Strong organizational, multi-tasking, and prioritizing skills
• Intermediate troubleshooting and problem-solving skills
• Ability to communicate confidentially and professionally

Schedule:

• Mon-Fri 11:00am-8:00pm and every other Saturday 5:00am to 1:30pm or 7:00am to 3:30pm
• Daylight Savings Time Adjustment: Mon-Fri 12:00om-9:00pm and every other Saturday 6:00am to 2:30pm or 8:00am to 4:30pm

Location:

• 2501 S Price Rd, Chandler, Arizona 85286
• Required location listed above. Relocation assistance is not available for this position.

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.