Wells Fargo Senior Account Resolution Representative 

United States, South Dakota, Sioux Falls 

492052278

In this role, you will:

• Support performance of less experienced individuals and overall effectiveness of Account Resolution team by coordinating and monitoring daily activities

• Provide feedback and present ideas for improving or implementing processes and tools within Account Resolution functional area

• Perform complex transactional tasks, such as contacting customers to determine reason for payment delinquency and obtaining payment commitment by placing outbound calls which are no routine and require deviation from standard screens, scripts, and procedures

• Provide subject matter expertise and interpretation of policies and procedures to less experienced Account Resolution individuals

• Interact with immediate Account Resolution team, managers, and senior business leaders on wide range of Account Resolution related topics, as well as external customers

Required Qualifications:

• 4+ years of Account Resolution, customer contact, Customer Service, or Sales environment experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Inbound and outbound customer service experience

• Strong analytical skills with high attention to detail and accuracy

• Ability to take initiative and work independently with minimal supervision in a structured environment

• Ability to manage to production goals, deadlines, and various metrics

• Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues

• Ability to work effectively in structured but flexible, adaptable and changing, call center environment

• Recovery experience

• Exposure to Wells Fargo eCaR (Enterprise Collections and Recovery) system

Job Expectations:

• Location: 3201 N 4th Ave SIOUX FALLS, SD 57104

• Candidate must reside within a reasonable commute to one of the addresses listed in the posting but will have the option to work from home on a hybrid model.

13 Apr 2025

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.