Amazon Support Engineer Alexa 

United States, Massachusetts, Boston 

860181657

The Support Engineer will:- Identify and escalate system defects, trends, opportunities and to implement improvement to the system.
- Collect appropriate information to satisfy investigation requirements, creating relevant reports and recommendations for solutions.- Dive deep into ambiguous issues and implement effective solutions.
- Be proactive in addressing issues and problems, with the ability to work autonomously with minimal direction or no direction- Support several projects at one time, and to accept re-prioritization as necessary.
- A history of successfully keeping up with high levels of ambiguity, changing project conventions, and shifting priorities.
- Be comfortable wearing headphones throughout the day for critical and nuanced audio analysis and triage work.

- 2+ years of technical support experience or 2+ years of project/program management experience.
- Experience troubleshooting and debugging technical systems.
- Bachelor's degree in engineering or linguistics or relevant field.
- Experience in cross functional research and data collection, and ability to clearly document and communicate findings.

- ML background with a focus on LLMs.
- Experience scripting in modern program languages.
- Demonstrated ability to integrate AI solutions into daily workflows and processes.