Amazon Support Engineer Alexa Enterprise 

Japan 

220195053

Key job responsibilities
主な職務内容：
* Alexaスキルの開発構造を深く理解し、パートナーが直面する技術的課題の解決を推進します
* エンタープライズサポートチーム内外での技術的知見の共有と、チーム間での連携を促進します
* 技術サポートサービスの品質向上プロジェクトの主導と、開発者向け支援資料の作成
* 技術文書の品質管理および最新化Your key responsibilities:
You will be working with external partners to understand how Alexa skills are built and seeking solutions to a variety of technical issues in the process of publishing a skill.You will offer partnership to your enterprise support colleagues and partner with other teams as a subject matter expert in technical contact topics.You will drive projects that improve technical support-related services, plus creating other support materials for developers.Reviewing and maintaining technical documentation.A day in the life
Your time will be split into resolving technical developer queries via a internal ticketing system and scheduled calls with internal business partners. You will also engage with enterprise partners by holding office hours when necessary. You will interact with a team located across the United States, United Kingdom and India with a variety of business and technical backgrounds.

- Bachelor's degree in computer science, engineering, analytics, mathematics, statistics, IT or equivalent
- コンピューターサイエンス、エンジニアリング、数学、またはそれに相当する分野の学士号