Required Qualifications:
- Bachelor's Degree AND 8+ years experience in product/service/program management or software development
- OR equivalent experience.
- Experience with enterprise SaaS or global-scale collaboration platforms.
- Ability to drive growth initiatives (onboarding flows, engagement loops, retention strategies, ecosystem expansion).
- Knowledge of product sense with deep customer empathy and UX/UI instincts.
- Analytical and experimentation skills; comfortable with metrics, dashboards, and A/B testing at scale.
- Ability to balance big-picture strategy with hands-on execution, making tough prioritization and pivot decisions.
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:
- Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Preferred Qualifications:
- Experience in building and scaling AI/ML-driven features in communications or collaboration contexts or similar experience.
- Familiarity with frontline worker technologies and their unique needs.
- Knowledge of agentic AI, conversational AI, or real-time communications in team-based contexts.
- Prior experience embedding responsible AI principles into product design.
- Advanced degree in CS, AI, HCI, or equivalent experience.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:Microsoft will accept applications for the role until October 7, 2025.
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