Wells Fargo Senior Commercial Loan Servicing Specialist 

India, Telangana, Hyderabad 

858549638

In this role, you will:

• Lead a variety of servicing activities for moderately complex commercial products, including coordinating all aspects to ensure customer resolution
• Evaluate and upload data into the systems of record(Loan IQ) to ensure compliance with all bank policies, procedures, and regulatory requirements
• Coordinate all aspects of resolving open customer service issues; interact with internal and external customers
• Excellent understanding on Loan servicing, Deal administration, LoanBoarding/Modification,Escrow management, Draw review & Funding process, Inspections, Payoff, BQR/CQR, Loan workouts.
• Research, respond to and resolve complex inquiries
• Train others on complex loan disbursement inquiries and servicing language in loan documentation and interpretation, as well as an understanding of financial services and customer support
• Coordinate and reconcile all loan advances and payments with the borrower budgets against the internal system of records.
• Serve as primary liaison and work collaboratively with Business, Legal, Control and Risk, Technology, and various Operations and company teams as necessary to progress customer-focused needs
• Review and negotiate moderately complex loan servicing transactions, evaluate risks, and devise strategies to mitigate risks and identify procedural modifications
• Serve as an escalation point in the resolution of client issues
• Conduct quality reviews and monitor key performance metrics as related to efficiencies and effective processes
• Identify activities of the team to ensure conformity with established procedures
• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
• May lead projects, teams, or serve as a mentor for lower-level staff; may contribute to strategic initiatives
• Independently resolve moderately complex issues and lead team to meet deliverables while leveraging solid understanding of the function, policies, procedures, and compliance requirements

Required Qualifications:

• 4+ years of Commercial Loan Servicing experience and lending documentation, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Experience in Commercial Loan Servicing and lending documentation or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• University Masters/bachelor's degree in business or related discipline
• Strong knowledge of MS-Excel, MS-Word
• Strong knowledge on Loan IQ application with exposure into servicing and disbursement activities.
• Strong English Oral and written communication skills
• Strong analytical, problem solving, and document interpretation skills
• Excellent Knowledge in Commercial Mortgage Servicing and disbursement activities.
• Flexible with the shift timings (06:30PM to 3:30 AM IST)

• Flexibility towards work on differentprocesses/assignments
• Working with teams and be an active participant
• Exhibits a commitment to the company
• Ability to set priorities, plan and organize work
• Demonstrates/maintainsprofessional conduct under all circumstances
• Ability to conduct process trainings as when required
• Ability to work independently and generate MIS reports for the process
• Takes ownership for the responsibilities
• Motivates himself and the team in achieving team goals

13 Mar 2025

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.