Wells Fargo Senior Commercial Loan Servicing Specialist 

India, Telangana, Hyderabad 

204002219

In this role, you will:

• Lead a variety of servicing activities for moderately complex commercial products, including coordinating all aspects to ensure customer resolution
• Evaluate and upload data into the systems of record to ensure compliance with all bank policies, procedures, and regulatory requirements
• Coordinate all aspects of resolving open customer service issues; interact with internal and external customers
• Serve as primary liaison and work collaboratively with Sales, Legal, Control and Risk, Technology, and various Operations and company teams as necessary to progress customer-focused needs
• Review and negotiate moderately complex loan servicing transactions, evaluate risks, and devise strategies to mitigate risks and identify procedural modifications
• Serve as an escalation point in the resolution of client issues
• Conduct quality reviews and monitor key performance metrics as related to efficiencies and effective processes
• Identify activities of the team to ensure conformity with established procedures
• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
• May lead projects, teams, or serve as a mentor for lower-level staff; may contribute to strategic initiatives
• Independently resolve moderately complex issues and lead team to meet deliverables while leveraging solid understanding of the function, policies, procedures, and compliance requirements

Required Qualifications:

• 4+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Experience in Commercial Loan Servicing, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• Candidate should have minimum 7 years of overall Loan IQ experience with minimum 3+ years of SME level /Training Expertise.
• Should have knowledge of all loan life cycle events in Loan IQ.
• Should be aware of Loan IQ environments (Production and Lower Environment) and their functionalities.
• Able to perform and deliver complex tasks in all product areas in Loan IQ.
• Expert Level SQL skills to provide reporting and insights to leaders.
• Candidates with advanced knowledge in Loan IQ system architecture will be preferred.
• Training Development and Delivery:
• Desing and implement training programs tailored to various user levels, covering topics such as Loan documentation, Syndication loan functionality, processing and system functionality.
• Material Creation:

• Develop comprehensive training materials, including manuals and presentations to facilitate effective learning experiences.

• Performance Assessment:

• Evaluate the effectiveness of training programs through assessments and feedback, making necessary adjustments to improve outcomes.

• Ongoing support:

• Provides continuous support and guidance to users post training, addressing queries and ensuring the practical application of learned skills.

• Analytical skills to assess training effectiveness and implement improvements, Familiarity with Loan IQ platforms and instructional design principals.
• User Adoption and engagement:

• Provides onboarding training for new users or LOBS, ensuring they understand how to use Loan IQ from the start.

  Ensure users are engaged and encourage continuous learning through follow-up sessions and refresher courses.

  Should have trained at least the batch of 20 team members and delivered positive results post training.

• Candidate should have minimum 7 years of overall Loan IQ experience with minimum 3+ years of SME level /Training Expertise.
• Should have knowledge of all loan life cycle events in Loan IQ.
• Should be aware of Loan IQ environments (Production and Lower Environment) and their functionalities.

27 Mar 2025

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.