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Cisco Leader Regional Manager Sales India, Maharashtra, Mumbai 856882516
21.04.2025
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Your Impact
- Team Leadership and Management:
- Lead, motivate, and manage a team of Account Managers, setting clear performance goals and expectations.
- Provide coaching, guidance, and performance reviews to improve team productivity and customer service.
- Conduct regular one-on-one meetings with Account Manager to assess performance, address challenges, and implement development plans.
- Sales Strategy and Execution:
- Develop and implement sales strategies to meet or exceed sales goals.
- Work closely with the sales leadership team to align team goals with broader organizational objectives.
- Monitor key performance indicators (KPIs) and adjust strategies as necessary to ensure success.
- Customer Relationship Management:
- Build and maintain strong relationships with key customers and stakeholders at CXO levels, ensuring a high level of satisfaction.
- Collaborate with Account Managers to identify opportunities for upselling, cross-selling, and improving customer retention for Cisco technologies.
- Resolve escalated customer issues by providing solutions and ensuring timely follow-up.
- Performance Monitoring and Reporting:
- Track and analyse team performance, sales data, and customer feedback to identify trends and areas for improvement.
- Provide regular reports to senior management, detailing team performance, sales metrics, and customer engagement activities.
- Ensure all Account Managers adhere to company policies and procedures, maintaining consistency in account management.
- Collaboration and Cross-Functional Support:
- Partner with marketing, architecture, and CX teams to develop tailored campaigns, promotions, and solutions for customers.
- Collaborate with other regional managers to share best practices and strategies that can benefit the broader team.
- Training and Development:
- Identify skill gaps within the team and provide ongoing training to improve product knowledge, sales techniques, and customer service skills.
- Promote a culture of continuous learning and professional development within the team.
- Process Improvement:
- Continuously evaluate and improve account management processes to enhance efficiency and customer satisfaction.
- Recommend and implement improvements based on feedback from customers, team members, and industry trends.
- Bachelor’s degree in engineering, Business, Marketing, Sales, or a related field (or equivalent work experience).
- 15+ years of experience in account management, sales, business development. Prior First Line Manager, team leader experience will be an added advantage.
- Experience in handling large enterprise BFSI customers
- Proven track record of meeting or exceeding sales targets and driving revenue growth.
- Strong leadership and team-building abilities.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to manage multiple priorities in a fast-paced, virtual environment.
- Proficiency in CRM software (e.g., Salesforce, Microsoft Office Suite, and other sales tools)
- Data-driven approach with the ability to analyse sales metrics and make strategic decisions.
- Strong customer service orientation with the ability to build and maintain strong client relationships.
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