Capital One Senior Associate Product Manager GenAI Operations 

United States, Virginia, Arlington 

85613404

Senior Associate, Product Manager, GenAI for Operations

As a Senior Associate, Product Manager in the Operations GenAI space, you will be leading an effort to use Generative AI to transform how we handle customer calls. You’ll work with a large cross-functional team, all the way from research to proposing solutions and delivering. The ideal candidate for this role has knowledge and experience with developing solutions centered around language research, NLP methods, Generative AI and designing AI agents. You have both a deep technical understanding of the rapidly developing state of language models and a passion to bring them to life in ways that improves the associate and customer experience. You are able to align a large group of stakeholders, and are comfortable speaking with senior leaders to help educate and advocate for these next generation solutions.

As a Senior Associate, Product Manager in the Operations GenAI space, you will be working on an effort to use Agentic AI to help transform how we handle customer calls. You’ll work with a large cross-functional team, all the way from research to proposing solutions and delivering. The ideal candidate for this role has knowledge and experience with Generative and Agentic AI and has experience navigating a large group of stakeholders.

On any given day in the Bank you’ll be:

• Empowered. You’ll be working on a transformative Generative AI use case

• Learning constantly. Work deeply with customers, associates, designers, technologists and AI applied researchers to build cutting edge solutions

• Innovating relentlessly. Pushing big change by asking bold questions; starting small, testing, and learning your way to something dramatically better

• Sharing openly. Sharing your recommendations with stakeholders and leaders

• Succeeding strategically. Solving the right problem and holding on the wrong one.

Here is what we will bring to the table:

• Competitive salary and equity (including a robust 401(k) plan)

• Excellent medical and dental insurance (and other health benefits)

• Superstar product, design, data and engineering leaders

• Top class engineering teams that you will lead and build product alongside

• Continuous learning budget

• Highly supportive and “bought in” leadership environment

Basic Qualifications:

• At least 2 years of experience working in Product Management

• Bachelor’s Degree or military experience

Preferred Qualifications:

• Technical understanding and experience with Generative and Agentic AI

• Experience aligning a large group of cross-functional stakeholders toward solutions

• Ability to make critical tradeoffs and communicate recommendations

McLean, VA: $109,000 - $124,400 for Sr. Associate, Product Management New York, NY: $118,900 - $135,700 for Sr. Associate, Product ManagementThis role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.