Microsoft Operations Program Manager - Federal Transact Enablement 

United States, Virginia, Arlington 

855402471

Required/Minimum Qualifications

• Bachelor's Degree in Business, Operations, Finance or related field AND 4+ years work experience in program management, process management, process improvement
  • OR equivalent experience.

Other Requirements

Citizenship & Citizenship Verification:This position requires verification of U.S citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local United States government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport, or other approved documents, or verified US government.

This role will require access to information that is controlled for export under export control regulations, potentially under the U.S. International Traffic in Arms Regulations or Export Administration Regulations, the EU Dual Use Regulation, and/or other export control regulations. As a condition of employment, the successful candidate will be required to provide proof of citizenship, U.S. permanent residency, or other protected status (e.g., under 8 U.S.C. § 1324b(a)(3)) for assessment of eligibility to access the export-controlled information. To meet this legal requirement, and as a condition of employment, the successful candidate’s citizenship will be verified with a valid passport. Lawful permanent residents, refugees, and asylees may verify status using other documents, where applicable.

Preferred Qualifications

• Experience in both high volume and custom transaction processing operations or progam management in business process outsourcing, global service delivery, and/or vendor management.
• United States Government(Federalexperience/exposure)is a plus
• Experience in risk management, compliance, and regulatory controls, especially for US governmentrequirements.
• Proficientat designing business controls, general computer controls, andgeneral applicationcontrols. Proficient at researching compliance requirements
• Demonstrated experience in forecasting models andmethodologies.
• Experience in an offshore environment supporting a global delivery businessin bothcontract management and service delivery.
• Business knowledge and ability to set clear expectations for business outcomes within a global multi-siteoperation.
• A track recordof exceptional partnering across a wide array of internal business groups, executivestakeholdersand execution partners with ability to build solid relationships with individuals at alllevels.
• Proven impact and influence skills - ability to work broadly across disparate groups to gain agreement on direction, integrate disparate opinions into cohesive strategy/message and present/defend

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

• Plan and manage month- and quarter-end processes to ensure all key business processes are executed with quality as part of the operational plan.
• Understand the controls that drive compliance and provide direction to enable stakeholders to design partnership deals compliantly.
• Provide key insights from a service delivery perspective into listening systems for future enhancements of policy & capabilities to enable a more streamlined transaction engine.
• Drive continuous process improvements via analysis and identification of opportunities with a global consideration.
• Lead change management of multiple projects and programs related to service delivery, transaction readiness, business and process improvements, new program launches, tools, etc.
• Deliver critical transaction forecasts to outsourcing partners for resource and capacity planning.
• Support critical pre- & post-sales issues and escalations to resolution across stakeholders.
• Drive partnership on end-to-end systems support and readiness with engineering stakeholders ensuring flawless execution on transaction activities and close cycles.
• Provide data, analytics and insights from our transaction engine into future process, policy and capability improvements.
• Assess, recommend and execute Business Continuity Plans in business-critical situations.
• Drive process improvement and seek opportunities to increase agility by identifying future needs for automated processes, services, and solutions to drive business simplification.

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