SAP Capacity Management Service 

Hungary, Pécs 

855384805

Scope of Service:

• Be a part of ECS Capacity Team managing over 5600+ Global Customers Cloud Infrastructure requirements.
• Support ECS to achieve target customer count year on year, and with low Total Cost of Ownership.
• Maintain customer infrastructure requirements accurately in demand planning tools, and with at most transparency.
• Follow defined processes, identify the need to continuously improve the same. Maintain and enhance documentation.
• Address customer requests (on tickets or emails) in a very timely manner. Understand customer requirements, contractual eligibility, and confirm capacity or redirect to follow defined processes.
• Cross team co-ordination:
  • Work with Global Delivery Office to review infra capacity situation and plan Customer sytem delivery date/s.
  • Work with Build & Service Request handling team to enable full filling of customer deliverables.
  • Work with Decom team, Incident Team to track and follow up any pending or long running decommission.
  • Support development teams with tool implementation and integration.
  • Work with public cloud capacity team to ensure capacity availability for ECS customers.

Skills:

• Excellent working knowledge in MS Excel & MS Outlook. Hands on experience in any reporting tool will be an added advantage.
• Excellent verbal, written communication (English), analytical, presentation and co-ordination skills.
• Basic understanding of IT infrastructure is required – compute servers, storage, networking, datacenter.
• Basic understanding of any of the following - Baremetal servers, VMWare, Kernel-based Virtual Machine will be an added advantage.
• Basic understanding of any public clouds such as Azure, AWS, IBM or Google Cloud will be an added advantage.

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