SAP Solution Manager Customer Service Management - Partner f/m/d 

Hungary, Pécs 

511035725

EXPECTATIONS AND TASKS

• Define and maintain the solution vision and intent.
• Understand customer needs and use cases, adapting the solution accordingly.
• Collaborate with architects, product managers, and engineering units.
• Support the demand backlog prioritization.
• Develop and manage the solution roadmap with stakeholders.
• Set and monitor metrics to measure success.
• Coordinate solution delivery, release governance and solution increments.

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

Required skills

• Profound knowledge in Agile Software Development using Scaled Agile Framework (SAFe)
• Profound knowledge in Portfolio- and Project Management with Jira
• Ability to manage projects and solutions of high complexity
• Profound knowledge of Support Processes
• Strong communication and interpersonal skills
• Great team player and ability to work in a cross functional and cross location setup
• Ability to quickly acquire new knowledge independently and eager to continuously learn and self-improve
• Good technical understanding
• Ability to collaborate across geographical, organizational, and cultural boundaries.
• Fluent in written and verbal English.

Preferred skills

• Basic knowledge in Software Architecture
• Experience in Customer Engagement & Interaction is welcome
• Familiar with Customer Support and / or Cloud Operations processes (ITSM / ITOM) or neighboring areas.

• German language skills

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