Cisco Content Business Operations Analyst 

India, Haryana, Gurugram 

854637142

The Framework: Black Belt Academy

Black Belt Academy has seen great adoption across the globe due to its unique persona-based enablement approach aimed towards training individuals inside our Cisco Partners and Distributor playing different roles (Engineering, Sales, Marketeer, CX etc.), according to their role requirements and interests, along with Return on Education metrics for both Partners as well as Cisco.

Roles & Responsibilities in Detail:

• Collate, Curate and design the training and education curriculum for the entire Architecture Portfolio including:DCN – ACI, Nexus; Compute – UCS; Storage – MDS; Software – Intersight & Nexus Dashboard including all technologies and sub-technologies within that specific Architecture.
• Identify content from all available internal/ external sources and make available to Partners wherever relevant.
• Work with the relevant stakeholders to build and maintain the Data Center learnings on the Cisco Black Belt Academy.
• Create/ Evaluate Quiz
• Working with the BU and relevant Architecture stake holders in each GEO, Partner org and the GPO team to drive the Architecture Curriculum on the Black Belt Partner Academy.
• Monitoring Usage of the content by Partners and aligning Global trainings/ events to adopt increase in traction.
• Validate content and engagement strategies with all relevant stakeholders whilst driving adoption.
• Develop assessment criteria for successful certification and deal with partner queries wherever required.
• Align demos & labs within these learnings to offer efficient hands-on to the cisco partners.
• Make learning interesting & engaging wherever possible.
• Keep the content refreshed/ updated/ maintained and launch new learning when and wherever necessary prioritizing partner growth, market trends and interest.
• Drive Adoption of Black Belt curriculum via GEO Communities and presenting the platform Globally at several platforms to increase traction.
• Drive alignment between Virtual and Physical training events in each Geo to track end to end education and partner capabilities.
• Communicate with Aspirants/ Validation Engineers regarding rejection of submissions or results of screening.
• Maintain a list of Evaluation Best Practices and Learnings
• Host and deliver quarterly Architecture updates to the relevant Geo participants and Cisco Stakeholders.
• Vet and validate Black Belt aligned content that is hosted by Cisco and Learning partners.
• Building Partner and GEO Communities around education and drive Return on Education (ROE) Metrics.
• Forecast future/ market trends and orient strategies to capture maximum benefits.

Desired technical and interpersonal skills include, but are not limited to:

1. IT graduate with hands on experience in Cisco technologies
2. CCNA and/or CCNP certifications (preferred)
3. Strong communication skills
4. 8+ years of related experience in training and enablement
5. Very Good understanding on Cisco Architectures and Solutions
6. Experience in Partner ecosystem (preferred)
7. Programmability Focus and skillset (preferred)
8. Understanding of Cisco Cloud strategy
9. Desire and ability to learn new technology and solutions.

Preferred skills and requirements

10+ Years of experience on one or more Cisco Architecture with focus on Data Center.

Understanding and hands on experience preferred in the detailed sub technologies for Data Center viz ACI, UCS, Nexus, MDS, Intersight.

Ability to keep up with the industry transitions & well versed with the priorities of today viz Cloud & AI.

Ability to handle complex tasks and exceed client expectations.

Ability to understand and capture technical as well as business requirements.

Self-starter with excellent Presentation skills and consultative skills.

We tackle whatever challenges come our way. We have each other’s backs, we recognise our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).