Boston Scientific Customer Care Representative - FIM UK & 

United Kingdom, England, Dacorum 

852024221

We’re at the forefront of the medical device industry – leading, evolving it to address unmet and emerging needs in healthcare.
Our culture powers our performance and we turn our shared vision into value with the contribution of our 36.000 colleagues around the world.

Purpose Statement

Primary responsibilities will include data analysis, driving optimization programs with local business leads and customers, leveraging existing global tools and data sources.

Key Responsibilities

• Support inventory management activities (count schedule, tools and progress monitoring);

• Process and analyze cycle count data leveraging company tools, Microsoft Excel and ERP system;

• Create, maintain and share ad hoc reporting on expiry scrap, inventory discrepancies and optimization programs;

• Monitor relevant KPIs;

• Support and guide new product launches and transitions;

• Support roll-out and adoption of existing and new field inventory management tools;

• Analyze field inventory landscape – identify priorities and opportunities for optimal balance between required service and cost (expiry scrap, inventory levels);

• Build relationship with divisional business unit managers, hospital staff and other functional stakeholders;

• Ensure compliance to company policies;

• Process orders coming in via fax, e-mail or telephone and for customers according to specific requirements.

• Monitor the complete delivery processes (e.g. Distribution Center and/or carrier).

• Handle service complaints from customers and/or sales representatives.

What are we looking for in you?

• At least 3 years of experience in supply chain environment or similar role

• Attention to detail

• Analytical approach

• Solid Excel knowledge

• SAP user

• Customer centric

• Willing to drive continuous improvement

• Highly adaptable, flexible and willing to accept new ideas, processes and tool

• PowerPoint, Tableau, other DB and reporting tools knowledge is a preferred qualification

What we can offer to you:

• Attractive benefits package

• Inspirational colleagues & culture

• Fast Growing and innovative environment

• A team-oriented company culture

• International opportunities

• Excellent training/development programmes

=> EMEA