PayPal Representative Customer Care 

France, Auvergne-Rhône-Alpes 

248841466

This job assists customers via phone, chat, and email, addressing inquiries about products, services, accounts, and transactions. You’ll research issues, interpret transaction activity, and resolve concerns to support their business. By providing proactive guidance and real-time solutions, you’ll enhance customer loyalty while ensuring privacy, security, and compliance with account guidelines.

Essential Responsibilities:

• Respond to customer inquiries via phone, email, and chat, providing support on products, services, accounts, and transactions.
• Research and resolve customer concerns accurately, proactively addressing potential future issues to minimize recontacts.
• Provide guidance on PayPal products, features, and services to enhance customer satisfaction and drive long-term value.
• Maintain account confidentiality, ensuring customer privacy and security in all interactions.
• Recommend solutions and alternatives that align with customer needs and business objectives.
• Escalate issues when necessary and relay customer feedback on product improvements and policy enhancements.
• Continuously develop knowledge of PayPal’s business, features, and services, contributing feedback to improve processes and tools.

Minimum Qualifications:

• Minimum of 1 year of relevant work experience

Our Benefits:

Any general requests for consideration of your skills, please