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Apple Apple Online Store Fraud Investigator - Strategic Data Solutions China, Jiangsu, Wuxi City 850487260
30.05.2024
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Minimum Qualifications
- 1-2 years experience in a customer service, contact center, data analytic or order verification role
- Proficiency in Japanese and English. Strong written and verbal communications
- Must be flexible to work rotating shifts, including weekends and public holidays, with additional flexibility during high volume times of the year
- Bachelor’s degree preferred, or equivalent experience
Preferred Qualifications
- Excellent analytics, creative problem solving skills and good logical thinking
- Equipped with problem solving skills and good logical thinking
- Comfortable dealing with large and complex data
- Demonstrate sound decision-making and good judgment
- Customer-focused mindset with ability to identify outliers among data sets
- Comfortable with Multi-tasking
- Ability to maintain a positive attitude in high-stress/fast-paced work environment
- Adept at working with ambiguity
- Deal with change positively
- Phenomenal teammate with a passion for customer protection
- Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Apple is a drug-free workplace.
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