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Intuit Principal Program Manager - People Experience Kenya, Nairobi County, Nairobi 84637774
27.03.2025
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Responsibilities
- Transformational voice of employee (VOE) strategy:
- VOE as a program: Drive VOE work as an end-to-end year-round program, integrated with the company’s biannual employee pulse survey and other VOE-related work. Create playbooks and run the operating rhythm for VOE for P&P.
- VOE metrics: Define and continuously improve core metrics and ensure the right instrumentation so we have actionable data and look at changes over time.
- VOE analysis: Partner with People Analytics, Research, and Technology (PART) to analyze voice of employee data, expand data sources, and align with People & Places (P&P) priorities.
- Focused employee research: Collaborate with PART and People Experience Solutions teams to facilitate focus groups and other research for diagnosis of VOE, exploring potential actions, and measuring improvements.
- Actionable insights to influence P&P strategy: Draft narratives and summaries of insights for senior executives based on VOE that drive meaningful actions and impact and shape the company and P&P’s strategy. Continuously measure the impact of actions in addressing VOE, sentiment and feedback. Be a storyteller and influencer when it comes to VOE.
- Support VOE-related technology decisions: Contribute to decisions and planning done by PART on enabling technology and survey, sentiment, or analytics partnerships to support the work, including how we leverage GenAI and automation.
- Stay ahead of industry trends: Continuously research and apply industry best practices to improve our employee listening and engagement and drive innovation.
- Align with employer branding: Partner with the Talent Marketing and Employer Brand team on strategy work that overlaps with VOE.
- Environment that encourages feedback: Foster an environment where employees want to share their perspectives and feedback with positive intent, knowing their voices are heard and valued.
Qualifications
- 7-10 years of experience managing VOE programs and action planning, or working in overlapping areas like employee engagement and organizational development
- Proven thought leadership in the space with a track record of adopting innovative approaches and running VOE as a program at scale
- Exceptional written and verbal communication skills, with the ability to build strong relationships, and extensive experience working with senior executives
- Able to influence and lead at scale in a centralized model, working with HR Business Partners, Centers of Excellence, and core business leaders
- Adaptive critical thinking, judgment, and analytical skills, and demonstrated ability to shift between strategy and execution with high accountability for results
- Able to connect strategy with execution and execute with rigor in a fast-paced environment, working cross-functionally, and managing multiple priorities and initiatives
- Demonstrated experience developing effective data and measurement strategies to assess how programs are working and drive improvements
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