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Your role:
Logistic claims process management – handling customer complaints, raising credits for valid queries
Working closely with the cash & collection team, account managers, warehouse, and carriers to ensure a swift resolution of disputes
Actively participating in Dispute Council meetings
Performing manual corrections for all sales documents related to the inland/export shipments to the clients
Return process management – execution of document flow between the customer and the accounting department
Maintaining all databases and reports regularly and within the agreed timeline
Together with team members, continually striving to implement process improvements
Problem-solving and maintaining relationships with customers and stakeholders
Our benefits:
Annual bonus based on performance achieved
Private medical care with the option to extend it to family members
Benefit System cards
Discount for Philips’ products
Wide variety of training & learning opportunities including LinkedIn Learning access
Promotion of a healthy lifestyle in the office
Employee Assistance Program
You're the right fit if:
Bachelor’s degree with at least 6 months of experience or vocational (MBO) degree with min. 2 years of relevant work experience
Very good level of English (min C1) and good knowledge of Italian (at least B2)
Strong customer service orientation and problem-solving skills
Good communication skills
Cultural awareness and pro-active behavior
Previous experience in Order Management would be a plus
Knowledge of logistics / supply chain would be a plus
Knowledge of SAP and/or equivalent ERP systems would be beneficial
Strong customer service orientation and problem-solving skills
Good communication skills
Cultural awareness and pro-active behavior
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
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If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care .
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