Red hat Associate Consultant 

India 

844608249

What will you do?

• Ensure customers get the maximum value from our solutions and use them easily

• Provide issue resolution to strategic customers over various support channels

• Develop solutions for our customers while understanding their business needs

• Exceed customer expectations by providing outstanding customer service

• Keep our customers updated and ensure they are satisfied with our support

• Collaborate with other engineers to develop creative solutions for our customers

• Share your knowledge in the global Red Hat knowledge management system, present troubleshooting instructions and solutions to other engineers within the domain

• Manage customer cases and maintain clear and concise case documentation

• Participate case review conference call with customers when needed

What will you bring?

• 5+ years of Linux or UNIX system administration experience

• Bachelor's degree or higher in computer science or other technical discipline, or equivalent work experience

• Development and deployment experience with distributed object and block stores within OpenStack environments

• Strong knowledge of OpenStack architecture and administration experience across all working components.

• Comprehensive understanding of Linux Kernel subsystems like networking, storage.

• Adept at performance analysis/tuning.

• Experience in reading code of openstack components and identifying bugs.

• Capable of investigating issues around galera, rabbitmq, pacemaker on OpenStack deployments.

• Well versed in fast datapath solutions in OpenStack like SRIOV, openvswitch, dpdk etc.

• Capable of understanding basic networking protocols used in switches/routers.

• Knowledge of Ansible, creating tripleo templates.

• Solid experience with storage related OpenStack components, e.g. Cinder, Swift, and Glance

• Good software development life cycle skills, as well as systems and network programming skills

• Ability to read and understand complex multi-threaded kernel and user space code and relate this back to customer issues

• Good understanding of Linux debugging utilities, with an emphasis on SystemTap, ftrace, strace, Wireshark, GDB, and crash

• Experience dealing with scaling issues and distributed design

• Experience with remote file access protocols (e.g. NFS, CIFS, or S3)

• In-depth knowledge of filesystem standards, including Posix specifications

• Experience with Git, GitHub, and Jenkins

• Strong analytical/troubleshooting skills.

• Strong communication skills and Technical Leadership.

• Intermediate to expert level Python Programming skills.

• Preferred: Upstream involvement in open source projects (patches submitted for upstream inclusion)

• Preferred: Experience on Red Hat OpenStack Platform Director (Deployment tool)

• Preferred: Working Knowledge of traffic generators like trex.