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Red hat Associate Consultant 
India 
844608249

11.08.2024

What will you do?

  • Ensure customers get the maximum value from our solutions and use them easily

  • Provide issue resolution to strategic customers over various support channels

  • Develop solutions for our customers while understanding their business needs

  • Exceed customer expectations by providing outstanding customer service

  • Keep our customers updated and ensure they are satisfied with our support

  • Collaborate with other engineers to develop creative solutions for our customers

  • Share your knowledge in the global Red Hat knowledge management system, present troubleshooting instructions and solutions to other engineers within the domain

  • Manage customer cases and maintain clear and concise case documentation

  • Participate case review conference call with customers when needed

What will you bring?

  • 5+ years of Linux or UNIX system administration experience

  • Bachelor's degree or higher in computer science or other technical discipline, or equivalent work experience

  • Development and deployment experience with distributed object and block stores within OpenStack environments

  • Strong knowledge of OpenStack architecture and administration experience across all working components.

  • Comprehensive understanding of Linux Kernel subsystems like networking, storage.

  • Adept at performance analysis/tuning.

  • Experience in reading code of openstack components and identifying bugs.

  • Capable of investigating issues around galera, rabbitmq, pacemaker on OpenStack deployments.

  • Well versed in fast datapath solutions in OpenStack like SRIOV, openvswitch, dpdk etc.

  • Capable of understanding basic networking protocols used in switches/routers.

  • Knowledge of Ansible, creating tripleo templates.

  • Solid experience with storage related OpenStack components, e.g. Cinder, Swift, and Glance

  • Good software development life cycle skills, as well as systems and network programming skills

  • Ability to read and understand complex multi-threaded kernel and user space code and relate this back to customer issues

  • Good understanding of Linux debugging utilities, with an emphasis on SystemTap, ftrace, strace, Wireshark, GDB, and crash

  • Experience dealing with scaling issues and distributed design

  • Experience with remote file access protocols (e.g. NFS, CIFS, or S3)

  • In-depth knowledge of filesystem standards, including Posix specifications

  • Experience with Git, GitHub, and Jenkins

  • Strong analytical/troubleshooting skills.

  • Strong communication skills and Technical Leadership.

  • Intermediate to expert level Python Programming skills.

  • Preferred: Upstream involvement in open source projects (patches submitted for upstream inclusion)

  • Preferred: Experience on Red Hat OpenStack Platform Director (Deployment tool)

  • Preferred: Working Knowledge of traffic generators like trex.