Capital One Sr Manager Risk Management Card 

United States, Virginia, Richmond 

844358763

West Creek 1 (12071), United States of America, Richmond, Virginia Sr. Manager, Risk Management (Card)

This role is the lead for our event leads and SWAT team and will be focused on ensuring we meet and exceed metric and quality adherence. This associate will ensure we meet or exceed SLAs and KPIs, flagging concerns multiple months ahead.

Responsibilities:

• Inspire and motivate team of direct and indirect associates through outstanding people leadership

• Understanding, documenting and analyzing current state capabilities regarding one or more Risk methods. Leverage industry benchmarking to determine best practices and lessons learned regarding components of the Risk framework.

• Write and revise documents such as policies, standards, procedures, and guidelines. Develop and enhance processes, tools, templates, and job aides. Write, contribute to, edit, and deliver presentations that aid in the design, development, refinement, and usage of Risk methods.

• Collaborate effectively across multiple organizations such as Operational Risk Management, Enterprise Risk Management, Compliance, Business Risk Offices, Operational Risk Sub-Steward organizations, Information Technology, Basel Program, Internal Audit, Regulator Relations, etc. to achieve objectives.

• Influencing senior leaders and partners through storytelling via decks, meetings, etc.

Basic Qualifications:

• High School Diploma, GED or equivalent certification

• At least 3 years of People Management experience

• At least 3 years of Project Management or Process Management experience

• At least 3 years of Operations, Financial Services Compliance or Risk Management experience

• At least 3 years of experience supporting, partnering and interacting with internal business clients

Preferred Qualifications:

• Bachelor's degree or military experience

• 4+ years Process Management or Project Management Experience

• 4+ years of Operations, Financial Services Compliance or Risk Management experience

• 5+ years of risk methodologies and corporate risk practices experience

• PMP, Lean, Agile or Six Sigma certification

• Strong communication, problem solving and collaboration skills

This role ismeaning associates typically spend about half their time (2-3 days per week)in-person at one of our offices listed on this job postingare enterprise- wide

.are in-person days for associates to spend time together working in our beautifully-designed team areas.

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.