Yotpo Customer Onboarding Manager 

Australia, New South Wales, Sydney 

844311283

How you’ll make impact:

• Serve as the main point of contact for around 35 customers from deployment to launch to ensure a successful onboarding process to the Yotpo software
• Ensure all customers complete the required technical setup efficiently and according to project plan and timeline
• Train and educate customers on how to effectively utilize Yotpo products via phone and videoconference
• Begin to strategise and launch growth oriented campaigns with your customers
• Improve and scale the Yotpo setup process
• Act as liaison between customers and the Yotpo sales, product, and customer success teams to actively identify roadblocks and solutions during onboarding

About you:

• You’re a great relationship manager and excel talking to VP- and C-suite leaders
• You can manage simultaneous software implementations for multiple clients
• You can research, troubleshoot and solve complex software issues
• You can effectively project manage and create organized plans that ensure customer success post-onboarding
• Must have a valid Australian work authorisation to apply.

About Yotpo Australia

• A monthly wellness budget (minimum of $400)
• 25 Days off each year to do the things you love
• Join a growing team, as we continue to launch across Asia!
• Individualised career development, rewards and recognition.
• Wellness and philanthropic programming and events.
• In light of the global pandemic we’ve been working from home but we are now delighted to welcome our teams back in a hybrid model.
• Meet our APAC team leaders: , , ,

You’ll be working alongside awesome people where your voice is heard and your perspective is encouraged.