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BMC Solution Engineer India, Maharashtra 84331144
18.07.2024
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Description and Requirements
CareerArc Code
Main objectives of this role are:
- Ensure high quality delivery of the tools and services provided to VAR within the VSE Indirect and Consensus project streams.
- Improve and streamline daily operations providing GPS and Partner Presales with a SPOC for anything related to the VSE Indirect program.
- Collect internal and external user feedback and translate them into requirements for continuous program improvement.
- Work with VSE and Enablement to ensure projects implementation success.
Primary Role Responsibilities:
- Maintain and develop Skills and Enablement Application
- Create and manage Partner Presales Users
- Provide guidance and support to GPS during the onboarding process.
- Provide guidance and support to partner presales access to the VSE Indirect tools and resources.
- Enable Partner Presales and GPS on VSE Indirect tools and resources.
- Document best practices and guidelines.
- Define and implement actions to drive partner presales program adoption (internally and externally).
- Participate in regular meetings related to VSE Indirect program adoption and evolution.
- Provide program reporting to stakeholders and management (Exec KPIs, Skills, Enablement, Certifications).
- Communicate progresses and provide updates internally and externally (newsletters, emails, presentations).
- Maintain the Partner Presales Resources portal, ensuring all content is updated.
- Work with internal and external teams involved in supporting Partner presales, including:
- VAR Partners
- BMC GPS/Partner Managers
- BMC Channel Operations
- BMC VSE
- BMC Enablement
Consensus Channel Accelerator:
- Create and manage consensus channel user accounts
- Organize and maintain the consensus channel demo library, ensuring all materials are up-to-date and easily accessible
- Develop and execute strategies to drive channel users engagement and adoption
- Collaborate with the ecosystem to ensure seamless integration of consensus channel data into reporting and analytics
- Monitor and analyze consensus channel performance, identifying and addressing bottlenecks and inefficiencies
- Provide technical guidance and support to channel teams on consensus issues
- Stay updated with the latest advancements in consensus features and capabilities
- Document best practices and technical guidelines for implementing and maintaining consensus channels.
- Define and coordinate enablement programs, providing training and resources to ensure partners are proficient in using consensus following recommendations and best practices.
- Participate in regular meetings and contribute to the continuous improvement of consensus-related processes
- Maintain and update the Intelligent Demo Automation portal, ensuring all channel content is current, relevant, and aligned with consensus channel strategies.
- Communicate progress and challenges to stakeholders and managers, providing updates on consensus channel project status and KPIs
Requirements:
- Educational Background: Bachelor of Science Degree in Computer Science or a related field.
- Development Skills: Proficiency in Data Structures, Algorithms, Databases, Data Analytics, Data Visualization. Ability to program in at least one high-level object-oriented programming (OOP) language.
- Quick Learner: Flexibility and capability to rapidly learn and adapt to innovative technologies and software platforms such as Helix Innovation Suite, SalesEdge, iLearn and SFDC.
- Growth Mindset: Proactive, self-starter with a strong desire to learn and improve.
- Critical Thinking: Ability to think critically and solve problems creatively.
- Communication Skills: Excellent written and verbal communication and presentation skills.
- English Proficiency: Fluent in English at a C2 level.
Nice to have:
- Project Management Skills: experience in managing and coordinating projects effectively.
- Usability Experience: Experience in developing technologies and software platforms with a focus on maximizing usability.
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