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GE HealthCare Field Service Engineer Saudi Arabia, Riyadh Region, Layla 842851003
30.03.2025
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As a Field Service Engineer, you’ll perform preventative maintenance, installations, troubleshooting, and repairs on our life-changing Imaging medical equipment in Riyadh. It’s a role that will see you going out on the road to visit customers on site, resolving any issues and providing the kind of exceptional service that will ensure we achieve optimal customer satisfaction. It’s vital work – your expertise will be invaluable when it comes to making sure patients have access to the best possible care.Job Description
Desiedacteiis:
Key Responsibilitiesinclude:
- Technical:Maintains all models specificto a modalityinthe assignedarea.
- Electronic/Mechanical: Total system leveltroubleshooting oncomplexmulti-symptom problems.
- Customer satisfaction: Dailyinterfacewith doctorsandtechnicians onequipment statusissues.Actstoensure satisfactiontoprimarycustomers.
- AssistsinAccount Sales visits;helpstrainotherswherenecessary; identify Sales opportunitiesandcommunicatetoaccountteam.
- Businessgrowth:Assists inthe growth and directionof business inhis/her geographicarea.
- Productivity: Responsiblefor WarrantyandPMScontractcostcontrol.
- Administration:Responsiblycompletes all administrationtasks ontime.Ensurestimelycompletion of FMIsandPMSinspectionsdocumentationfor assignedaccounts.
- Installation: Plays a leadingroleincomplex and multifunctionalrooms. Shares bestpractices. Maintaineffective quality systemsand programscompliantwith ISO 9001 standard,accordingtotheGEService Quality Policy Statement.
- StrongCustomerskills, dealstactfullyand effectivelywith differences ofopinion, influencesratherthan directs.
- AbilitytodoInstallation/PM/FMI/Correctiveoftrained products.
- Shouldbeableto fix issue with effective documentation/toolsusageand withonline expert support.
- Focusoncustomer impact andaimto fix issuesin 1st visit effectively.
- Basiccustomerrelationship skill.
- On Call allowance percustomercontractneeds.
- Care on materialconsumptionandworkstoaddressrootcause issue/minimizecost with LLFRU usage.
- Use applicable digitaltoolsthat supportsproductivityinitiatives,egSmartPM, proactive (onwatch)alerts.
- Discuss with supportengineers for alternatecost-effective solutions.
- Showconsistent positiveapproachtocustomers,ensurecustomerhas awareness and well perception of GEhighquality service.
- Opentolearn and improve.
- Use applicable digital platformsefficiently.
- Ensureconnectivity ofresponsible systems.
- Perform allQA /EHStrainingsontime.
- Care on SR quality, PMchecklists.
- Support Service Sales withcontractrenewals/ option & upgrade opportunities/hbs -contractconversions,etc.
- Support Salesteams withnewequipment sales opportunities / opportunities ofEOSL system.
- SupportModality Sales /Service Salesteams withtechnical information asneeded.
QualitySpecific Goals:
- Aware ofandcomply withtheGEHC QualityManual,QualityManagement System, QualityManagement Policy, QualityGoals, andapplicablelawsandregulationsastheyapplytothisjobtype/position.
- Completeall plannedQuality &Compliancetraining withinthe defined deadlines.
- Identify andreport any andallcustomer qualityorcomplianceconcernsimmediatelytothe Quality Organization.
- Identify andreport any personal qualityorcomplianceconcernsimmediatelytotheQuality Organization.
- Ensuretimely dispatchclosure.
- Ensurecompletionofall field modificationsinstructions (FMI’s) withinprescribedtimeframe.
- Participateincontinuousimprovement activities byidentifyingandappropriately escalating process andproductqualitygaps, providingsolutions when possible.
- QualifiedtoDegreelevel, Bachelors degreeElectrical &ElectronicsEngineeringorBiomedicalEngineering.
- Technical analytical skills.
- Minimum 2years Field Services experience.
- Comprehensiveknowledge of a specificmodality or multi-modalities.Minimumonecompetentmodalityis a plus(MRI, CT,PET/CT,Nuclear, Xray,USG, LCSandAngiography).
- Sought byothers for guidanceandadvice.
- ProficiencyinEnglish.
- Highwork standardsand quality.
- Plansand organizeswork effectively.
- Readinesstotravelwithin Turkey & abroad fortraining & business purposes.
Desiedacteiis:
- Excellentcommunications, listeningandinterpersonal skills.
- Abilityto work independently with minimum direction.
- Initiative and motivation.
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.
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