Dell Field Service Engineer 

Netherlands, North Holland, Amsterdam 

842226660

Field Service Engineers act as company liaison on administrative and technical matters for the customer, and they help interpret customer requirements and if the responsibility for problem resolution falls to sales personnel, customer support representatives or Field Services.

What you’ll achieve

As a Field Service Engineer, you will apply technical support expertise to resolve customer issues by driving timely onsite services for Break/Fix and proactive maintenance.

• You will collaborate with peers and internal SMEs to increase your knowledge.

• You will seek resolution to achieve closure of complex issues.

• You will need to keep abreast of our technology and service offerings.

• You will use troubleshooting/diagnostic tools, content and analytical practices to help determine the best way to resolve identified and unidentified problems.

• You will develop professional expertise and apply company policies/procedures to resolve issues.

• You will exercise judgment within defined procedures and practices to determine appropriate action.

Essential Requirements

• 1–2 years of relevant experience

• Intermediate hardware technical skills

• Advanced professional skills

• Fluent in Dutch & English

• Full clean driver’s license

Desirable Requirements:

• Bachelor’s Degree

• Dell EMC Proven Professional Specialist Level certification in at least one of the following: PowerScale, ECS, VPLEX/metro-node, XtremIO, Unity, VMAX/PowerMAX, Data Domain, Avamar, Hyperconverged (VxRail, PowerFlex) or PowerEdge.