Job responsibilities
- Executes creative software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems
- Develops secure high-quality production code, and reviews and debugs code written by others
- Identifies opportunities to eliminate or automate remediation of recurring issues to improve overall operational stability of software applications and systems
- Leads evaluation sessions with external vendors and internal teams to drive outcomes-oriented probing of architectural designs, technical credentials, and applicability for use within existing systems and information architecture
- Leads communities of practice across Software Engineering to drive awareness and use of new and leading-edge technologies
- Collaborate with the Business Analysis team for producing estimates and technology aligned agile delivery plans
- Adds to team culture of diversity, equity, inclusion, and respect
Required qualifications, capabilities, and skills
- Formal training or certifications in software engineering concepts and 5+ years applied experience
- Hands-on practical experience delivering system design, application development, testing, and operational stability
- Advanced in one or more programming language(s)
- Proficiency in automation and continuous delivery methods
- Advanced understanding of agile methodologies,, Application Resiliency, and Security
- Hands-on experience in the ServiceNow platform with experience implementing workflows, flows, catalog items and workspace
- Experience implementing inbound and outbound API integrations (REST)
- Experience should span in writing custom widgets, tool navigation, configuration and scripting with JavaScript
- Experience in implementing business rules and scripts, including client scripts, fix scripts and schedule jobs
- Experience in implementing workflows, flows, catalog items and workspace
- Extensive knowledge of best practices developing in the ServiceNow platform or proven ability to learn a new platform quickly with excellent analytical, debugging and problem solving skills
Preferred qualifications, capabilities, and skills
- CSM, ITSM, Workspace experience
- Service portal experience
- ServiceNow Certifications