JPMorgan Collections Manager III 

United States, Arizona, Tempe 

841835254

As a Collections Manager III in JPMorgan Chase, you will be responsible for leading multiple teams handling Auto Deceased/Probate cases, Collections/Recovery Fraud claims, plus oversight for Defensive litigation administration. You will also be accountable for achieving key service metrics, meeting or exceeding financial/productivity goals, ensuring business partner/employee satisfaction, and managing and implementing ongoing improvement initiatives, while maintaining adherence to risk and control guidelines within complex functions and processes, which will involve higher level decision making and empowerments. You will ensure all work is processed within assigned service levels and meets Legal/Compliance requirement, and you will demonstrate exceptional leadership skills in creating an environment where employees are engaged and deliver optimum performance.

Job responsibilities

• Execute on business initiatives by creating and maintaining open communication with employees, peers, leadership team and other lines of business, including developing and delivering executive and external reporting and other communications.
• Make informed business decisions using your independent judgement, skill set, experience, and subject matter expertise, in combination with documented policies and procedures, relationships with critical partners, expanded empowerments and increased authority levels, to enhance the performance of the department and business.
• Identify and own end-to-end process improvement opportunities, which may include recommending solution(s), developing and maintaining training content, implementing changes, managing process/policy changes, and partnering with the change management leadership team as necessary.
• Ensure team’s adherence to operating policies and procedures, and legal and compliance regulations, while independently resolving escalations.
• Manage team performance, leading by example and coaching on key behaviors to motivate sustained results; this includes using performance management resources to proactively monitor, coach and develop employees, recognizing strong performers and managing those not meeting performance standards.
• Demonstrate the firmwide Manager Capabilities, track your progress by regularly soliciting feedback and checking in with your team and manager on how you’re doing, and summarize your impact in your year-end Self-Evaluation.

Required qualifications, capabilities, and skills

• 5+ years of Operations management experience
• Strong executive-level communication and presentation skills – ability to assimilate broad-ranging information quickly and be able to distill into key points; communicating clearly and concisely to audiences at all levels of leadership
• Strong analytical, reconciliation and problem-solving skills with experience collecting, analyzing, and synthesizing data
• Ability to balance competing priorities and manage to stringent time lines
• Demonstrated ability to tell the story required to influence strategic business results

Preferred qualifications, capabilities, and skills

• Clear understanding of Deceased and Probate Collections/Recovery, ensuring compliance with Legal and regulatory requirements.
• Fraud background, experience in detection, investigate and collaboration of key personal across the Firm
• Defensive litigation experience, partnering with Legal team to review claims, pull documentation, articulate to senior leadership overall assessment.

Work schedule

Work hours will vary within a fulltime, 40 hour per week schedule. You must be willing to work schedules during our operating hours, which may include evenings, weekends and holidays. Specific information will be provided by the recruiter.

This position requires that you attend the training as scheduled. The hours may not coincide with your regularly scheduled hours.

You will be required to attend training onsite, regardless of your work location. Your schedule and work location will be established based on business needs (e.g., working onsite, at your home office, or a combination of both).