Teva Collections Admin III 

United States, Florida, Weston 

62914313

• Responsible for the follow-up and timely completion of the following action item according to the Strategy under which the account is managed.
• Manage a Collection Portfolio of 3,000 + Accounts across Doctors and Pharmacies.
• Responsible for contacting assigned accounts for payments using the various methods defined by the Strategy under which the account is managed; communicate with accounts using system notifications.
• Responsible for proper documentation in the AR system.
• Must be able to analyze customer payment trends and make suggestions to mitigate account balances. Must have the ability to quickly review account history, payment, and credit information to articulate a resolution.
• Resolves payment delay issues, deductions, and cash application issues that the customer has communicated to the Company, which either prevents payment or will result in a deduction.
• Provides customer communication via telephone, computer, and written correspondence regarding account status and obtains payments or develops resolution plans up to and including payment.
• Supports inter-departmental initiatives to ensure goals are met and make suggestions to improve collections effectiveness.
• Process customer payments and provide customer documentation as needed.
• Perform functions within established guidelines and release orders.
• Performs related duties as assigned.

Any equivalent combination of education, training, and experience that fulfills the position's requirements will be considered.

Education/Certification/Experience:
· HS Diploma Required, Associate’s degree Preferred
· Minimum of Five (5) years of business-to-business collections experience

Skills/Knowledge/Abilities:
Knowledge of:
• Business English usage, spelling, grammar, and punctuation.
• Business and personal computer hardware and software applications.
• Experience with customer portals, i.e., Retail Link Costco
• Collections with a high-volume transaction company.
• Must be proficient with Windows and Excel.

Skills in:
• Communicate clearly and concisely, both orally and in writing.
• Establish and maintain effective working relationships with others.
• Provide excellent customer service to both internal and external customers.
• Possess analytical and problem-solving abilities with attention to detail.
• Excellent interpersonal skills, including verbal and written communication (several positions require Bilingual English/Spanish).
• Work independently to achieve desired results and achieve goals.
• Work flexible shifts as required and occasional weekends.

We offer a competitive benefits package, including:
• Comprehensive Health Insurance: Medical, Dental, Vision, and Prescription coverage starting on the first day of employment, providing the employee enrolls.
• Retirement Savings: 401(k) with employer match, up to 6% and an annual 3.75% Defined Contribution to the 401k plan.
• Time Off: Paid Time Off including vacation, sick/safe time, caretaker time, 13 paid Holidays and 3 paid floating holidays.
• Life and Disability Protection: Company paid Life and Disability insurance.
• Additional benefits include, but not limited to, Employee Assistance Program, Employee Stock Purchase Plan, Tuition Assistance, Flexible Spending Accounts, Health Savings Account, Life Style Spending Account, Volunteer Time Off, Paid Parental Leave, if eligible , Family Building Benefits, Virtual Physical Therapy, Accident, Critical Illness and Hospital Indemnity Insurances, Identity Theft Protection, Legal Plan, Voluntary Life Insurance and Long Term Disability and more.

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