Uber User Operations Analyst - Uber Eats 

United States, West Virginia 

84143667

What You'll Do

• Data analysis: Leverage Uber’s extensive datasets to learn more about our users and identify opportunities to improve their experience using Google Sheets and SQL
• Improve User operations: Work with local and international teams to find areas of improvement on User acquisition and engagement, size opportunities and implement highest impact projects
• Growth: Own parts important projects in our Growth plan, including Uber One, our subscription program to sabe on Uber and Uber Eats
• Own & improve process: Own processes end-to-end, managing multiple stakeholders to deliver them, while developing and optimizing new ones
• Communication channels: Manage and deploy User communication channels, finding ways to improve processes and content to increase User engagement with Uber Eats
• Brand activations: Work with local teams and external vendors to execute brand activation campaigns that generate awareness for Uber Eats and our partners
• Project management: Oversee and execute projects, such as the launch of new products and processes, ensuring that they are executed in line with Uber’s high operating standards and delivered in a timely manner
• Hustle: Take ownership and do what it takes to get the job done.

What You'll Need

• A BSc or MSc in a quantitative field, such as economics, management, mathematics or engineering
• Written and spoken fluency in English and Portuguese is mandatory
• Proficient in Excel
• Analytical mindset: Comfortable running analysis and leveraging a data-driven approach in decision-making and project execution
• Problem Solving: Effectively resolving issues that involve people, things, and processes by using logic and common sense
• Communication: Using communication skills and situational awareness to clearly deliver information to a variety of audiences
• Marketing: Be able to understand key moments of Uber Eats business and create digital and physical campaigns to activate and amplify Uber Eats brand
• Creativity: Is able to have creative ideas that meet the business and User operations’s objectives
• Process execution: Be able to diligently execute small scale and recurrent processes; be organized, attentive to details and reliable
• Teamwork: Demonstrates optimism, respects others and works well in a team
• Working rights in Portugal (no sponsorship available)

Preferred Qualifications

• Operations experience: 1+ years experience in operations management, management consulting, investment banking, growing a startup or similar, that included analytical responsibilities
• Knowledge of SQL

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .