Job Responsibilities
- Provide best-in-class customer service, through phone and chat, handling “everyday banking” issues from the customers, which includes guiding customers how to use our product and technical troubleshooting concerns.
- Process disputes as requested by customers.
- Identify, capture, and resolve complaints from customers within the agreed service levels.
Preferred Qualifications, Capabilities and Skills
- Experience handling UK clients/customers is a huge plus
- Proactive and tireless in pursuing changes that will benefit customers, colleagues or both
- Expertise with multiple browsers, multiple tabs, window navigation and instant messenger tools
Required Qualifications, Capabilities and Skills
- Required to abide by all applicable regulatory and department practices and procedures
- Approach problems logically and with good judgment to ensure the appropriate customer outcome
- Create appropriate decisions on behalf of the customer quickly and effectively
- Prioritize work effectively to ensure efficiency and Ability to think critically, exercise independent judgement
- Engaging actively and taking ownership of each customer experience, effectively managing expectations and providing appropriate solutions
- Knowledgeable on Windows Operating Systems and Microsoft Office Tools
- Possesses a business owner mindset and applies the same in their role
- Completed at least 2 years in college or, Completed the K-12 Curriculum or,
- High school graduate with 1 year customer-interfacing work experience or,
- Completed a 2-year vocational/certificate course with 1 year customer-interfacing work experience
- Fresh Graduates are welcome to submit their applications