Expoint - all jobs in one place

Finding the best job has never been easier

Limitless High-tech career opportunities - Expoint

JPMorgan Daily Banking Specialist - International Consumer Cebu 
Philippines, Cebu City 
841303398

21.09.2024

Job Responsibilities

  • Provide best-in-class customer service, through phone and chat, handling “everyday banking” issues from the customers, which includes guiding customers how to use our product and technical troubleshooting concerns.
  • Process disputes as requested by customers.
  • Identify, capture, and resolve complaints from customers within the agreed service levels.

Preferred Qualifications, Capabilities and Skills

  • Experience handling UK clients/customers is a huge plus
  • Proactive and tireless in pursuing changes that will benefit customers, colleagues or both
  • Expertise with multiple browsers, multiple tabs, window navigation and instant messenger tools

Required Qualifications, Capabilities and Skills

  • Required to abide by all applicable regulatory and department practices and procedures
  • Approach problems logically and with good judgment to ensure the appropriate customer outcome
  • Create appropriate decisions on behalf of the customer quickly and effectively
  • Prioritize work effectively to ensure efficiency and Ability to think critically, exercise independent judgement
  • Engaging actively and taking ownership of each customer experience, effectively managing expectations and providing appropriate solutions
  • Knowledgeable on Windows Operating Systems and Microsoft Office Tools
  • Possesses a business owner mindset and applies the same in their role
  • Completed at least 2 years in college or, Completed the K-12 Curriculum or,
  • High school graduate with 1 year customer-interfacing work experience or,
  • Completed a 2-year vocational/certificate course with 1 year customer-interfacing work experience
  • Fresh Graduates are welcome to submit their applications