JPMorgan Daily Banking Specialist - International Consumer Cebu 

Philippines, Cebu City 

841303398

Job Responsibilities

• Provide best-in-class customer service, through phone and chat, handling “everyday banking” issues from the customers, which includes guiding customers how to use our product and technical troubleshooting concerns.
• Process disputes as requested by customers.
• Identify, capture, and resolve complaints from customers within the agreed service levels.

Preferred Qualifications, Capabilities and Skills

• Experience handling UK clients/customers is a huge plus
• Proactive and tireless in pursuing changes that will benefit customers, colleagues or both
• Expertise with multiple browsers, multiple tabs, window navigation and instant messenger tools

Required Qualifications, Capabilities and Skills

• Required to abide by all applicable regulatory and department practices and procedures
• Approach problems logically and with good judgment to ensure the appropriate customer outcome
• Create appropriate decisions on behalf of the customer quickly and effectively
• Prioritize work effectively to ensure efficiency
• Engaging actively and taking ownership of each customer experience, effectively managing expectations and providing appropriate solutions
• Ability to think critically, exercise independent judgement
• Knowledgeable on Windows Operating Systems and Microsoft Office Tools
• Possesses a business owner mindset and applies the same in their role
• Completed at least 2 years in college or, Completed the K-12 Curriculum or,
• High school graduate with 1 year customer-interfacing work experience or,
• Completed a 2-year vocational/certificate course with 1 year customer-interfacing work experience
• Fresh Graduates are welcome to submit their applications