Applied Materials Technical Product Support TPS Engineer III - PDC DRSEM E3 

Brazil, São Paulo 

840942385

Provide technical assistance to

Fly and fix, onsite technicaltraining (travelas required, ~20%)

Description

The Technical Support Engineer (TSE) role requires specialized depth and/or breadth of expertise on semi-conductor equipment. Responsible for providing assistance to Customer Engineers in diagnosing, troubleshooting, and debugging complex technical issues remotely and onsite when needed. Interprets internal or external business issues and recommends best practices. Solves complex problems; takes a broad perspective to identify innovative solutions. Works independently, with guidance in only the most complex situations. May lead functional teams or projects. Acts as a resource for colleagues with less experience. Must be able to clearly document troubleshooting processes, technical findings and to standardize solutions into BKM’s.

Education Requirements:

• Bachelor's Degree with at least 5 Years of hands on Experience on PDC DRSEM products.

- OR -

• Master’s Level Degree with at least 3 years of experience

Training, Skills, Knowledge, and/or Experience:

• PDC DRSEM product specific knowledge (additional experience in ESM/PV toolsets helpful); ability to troubleshoot remotely, evaluate and fix escalations from Customer Engineers (CEs), by using available tools. Develop appropriate plan to fix highly complex customer problems, along with a backup plan if needed.
• Acts as a resource for colleagues with less experience
• Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information
• Explains difficult or sensitive information; works to build consensus
• Interprets internal/external business challenges and recommends best practices to improve products, processes or services
• May lead functional teams or projects with moderate resource requirements, risk, and/or complexity
• Communicates difficult concepts and negotiates with others to adopt a different point of view
• Generation of documentation such as TLLs (Technical Lesson Learned) and BKMs (Best Known Methods)
• Creates and reviews documentation covering technical improvements, system upgrades, and support plans
• Presents at customer level; creates presentations at the engineering level for delivery to customers on system upgrades, support plans, technical demonstrations (new part introductions)
• Enhances local team product technical knowledge by frequent knowledge transfer and ensures field implementation
• Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market
• Use/Proficiency of Excel, PPT to communicate issues/data
• Use/Proficiency of internal systems (SAP, VSPI, ARK, Sharepoint) to mine and analyze data

Qualifications:

• 3+ years of experience on PDC DRSEM. Additional experience in ESM/PV toolsets helpful.
• Proficient in English language both written and verbal
• Ability to handle multiple escalations simultaneously
• Ability to develop and communicate effective plans of action to resolve complex technical issues
• Ability to prioritize onsite requests and escalate when necessary