NetApp Collections Specialist 

India, Karnataka, Bengaluru 

840172034

• Manage collections for NetApp accounts/ portfolios and send statement of accounts
• Review customer aging report and follow-up on payments for outstanding invoices/ accelerate cash collections
• Follow-up with customers on missing remittances and provide details to cash applications team
• Work with internal as well as external teams to resolve disputes resulting in payment delays
• Use the collections tolls effectively. Update collections activities in the system, collection notes, promises, problems and disputes
• Work on ad hoc requests from external as well as internal teams
• Provide back-up for team members in case they are out of office and handle queries related to their portfolios

• Excellent written and verbal communications

• Knowledge of Accounts Receivable and collections

• Minimum of 2 Years B2B collections experience

• Ability to work independently, but also collaborate effectively with team members to reach team targets and goals

• Problem solving, critical thinking skills and adhere to timelines

• Ability to demonstrate integrity and the use of good judgment to handle the confidential nature of duties, tasks, and information

• Intermediate skills in Microsoft Word, Excel, and Outlook

• Good email and phone etiquettes

• Experienced with Oracle 11i, R12 applications

• Excellent organization and time management skills

• Willing to work a 2pm-11pm IST shift

Bachelors Degree is required