PayPal Collections Specialist 

India, Karnataka, Bengaluru 

529241281

Your way to

in order towith short term or long-term difficulties.You will ascertain what level of support each customer needs, based on their unique situation, and have access toa number ofYou will show a strong level of empathy and understanding of each

Your Day to Day:

• Ensure quality and “right customer outcome” is upheld for every customer contact

• Maintain and promote a positive attitude while meeting production and quality goals.

• Display initiative to take onadditionalresponsibilities geared towards professional growth and development.

• Reach out to customers via automated Dialer system and email transmission to negotiate payment solutions for their accounts with the aim to bring those back into good standing

• Construct individually tailored solutions whilebeing in compliance withFCA guidelines (TCF, Vulnerable customersetc).

• Educate customers on different forbearance options available and relevant impact to Credit Bureaus

What do you need to bring

• 1 to 3 years of call center environment experience in voice (Customer service/Collections)

• Fluency in English

• Ability to learn and adapt to new systems and software changes

• Strong working knowledge of external systems and PC based internet and software applications (The Internet, Microsoft Office - Outlook, Word, and Excel)

• Ability to communicate effectively via email and phone using effective grammar and punctuation

• Well-developed sense of urgency and follow through

• Ability to develop andmaintainprofessional working relationships with co-workers and peers

• Ability to adapt to an ever-changing environment which requires flexibility, especially around processes and shifts (which are subject to change, and which can include Saturday work and some late evenings)

• Have a passion for helping and resolving customer issues

• Strong communicationskills, excel at customer interaction

• Strong verbal (phone) communication skills: actively listen and speak clearly to customers

• Strong written (email) communication skills: use proper grammar and punctuation

• Well-developed sense of urgency and follow through

Competencies:

• Customer Focus

• Drive for Results

• Problem Solving

• Strong Communication

• Soft skills –Composure/Listening/Empathy

• Teamwork

• Time Management

Leadership principles

• Do the right thing​ bytreating each other and our stakeholders with respect and doingwhat’sbest for customers

• understanding our customers’ needs andcreatetheir most trusted and useful end-to-end experiences for them.