SAP Solution Customer Success Manager - Finance Spend Management 

United States, Illinois, Chicago 

839598855

What you'll do:

As a Solution Customer Success Manager (S-CSM) focused on Finance and Spend Management solutions, you will act as a trusted advisor, maximizing customer lifetime value by delivering specialized expertise in financial processes and spend optimization to customer executives and their line of business while accelerating near-term value delivery via the rapid adoption and consumption of finance and spend management solutions.

• Build deep executive relationships and earn trusted advisor status with customers in finance and procurement domains
• Identify and understand Customer Success objectives and outcomes specific to these initiatives
• Drive solution adoption and consumption of tools leveraging customer business objectives
• Identify new opportunities for customers to leverage new or expanded SAP solutions
• Mitigate churn and manage renewals of SAP solutions/services
• Identify sales leads and support sales in expansion and upsell efforts within the portfolio
• Manage through crisis and de-escalate customer situations related to implementations
• Drive renewals, expansions, and up-sells of subscription or perpetual license-based solutions

What you"ll bring:

• 5+ years’ experience in Sales, Pre-Sales, Services or Solution/Product Management
• 8+ years’ experience in with cloud software solutions and delivery models, specifically in finance and spend management solutions.
• Strong executive presence and relationship building skills, particularly with finance and procurement leaders
• Experience and knowledge of finance and spend management business models, strategies, and line of business processes is preferred
• Proven ability to handle difficult customer situations and discuss challenges with customer executives
• Commercial/deal support skills
• Relationship-driven mindset with excellent verbal and non-verbal communication skills
• Experience driving renewals, expansions, and up-sells of subscription or perpetual license-based finance and spend management solutions
• Ability to apply risk-mitigation strategies to customer situations
• Bachelor's degree or equivalent required
• MBA or related post-Bachelor qualification is preferred

Professional Skills

• Business Acumen
• Complex Problem Solving
• Effective Communication
• Customer Orientation
• Establish Trust
• Influencing Skills

Tech Industry & SAP General Skills

• Key Performance Indicators (KPIs)
• Artificial Intelligence
• Software-as-a-Service
• Technology Innovation
• SAP Cloud Suite Portfolio
• Cloud ERP

Role Specific Skills

• Customer Value Journey Alignment
• Account Governance
• Account Strategy
• Customer Success Management
• Customer Retention
• Solution Adoption Strategy
• Customer Expansion
• Relationship Building
• Technology Solution Adoption
• Overcoming Objections
• Finance and Spend Management Domain Expertise
• Procurement Process Optimization

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

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