Your role and responsibilities
- Receive and manage escalations from other teams as well as various monitoring tools involving service-affecting issues.
- Troubleshoot, isolate and correct service-affecting issues on the network in areas including but not limited to: routing protocols, routers, switches, firewall administration, MPLS, BGP, VPN, load balancing.
- Plan, schedule, and implement network maintenance activities which include software upgrades, hardware replacement and network infrastructure augments/changes.
- As needed, implement approved routing policy changes/corrections to mitigate points of traffic congestion on the network due to planned or unplanned incidents.
- Work with network infrastructure/service providers to identify and correct causes of circuit disruption.
- Work with hardware vendors to determine causes of device failure/issues.
- Create network connectivity diagrams and other documentation of live network environments for internal and customer use.
- Incident management during critical events that impact the network, including internal and external communications, team coordination of repair and then root cause analysis efforts.
- Performance analysis and optimization
- Create diagrams and other documentation of network environments
- Communicate effectively with internal and external audiences with varying levels of technical expertise.
- Maintains high quality customer service to internal and external groups when needed.
Required education
Bachelor's Degree
Preferred education
Master's Degree
Required technical and professional expertise
- Working knowledge of the following network protocols/technologies:
- BGP, MPLS, OSPF and related protocols
- Link aggregation protocols
- Dark fiber / DWDM systems
- Other skills:
- High Availability Technologies: HSRP, VRRP, MLAG, VSS, VPC
- Scripting Languages: Python, Perl, Bash, Expect/TCL
- Operating Systems: Linux, BSD
- Advanced Configuration of Arista, Juniper andCisco devices,Strong troubleshooting experience
Preferred technical and professional experience
- Demonstrated history of organization and time management skills
- Demonstrated history of verbal and written communication skills
- Ability to work remotely with little or no direct supervision
- Exhibit a strong understanding of customer service
- Must be self-motivated and disciplined
- Ability to recognize and prioritize critical tasks independently
- Vendor Certifications: JNCIE, JNCIP, CCNP, CCDP, CCIE
- Vendor Hardware Platforms: Arista Switches, Cisco Nexus, Juniper MX
