changing lives.
In this role, you will…
- This person will be able to appreciate the needs, limitations and areas of improvement within the current experiences in the different markets in order to provide visibility, action planning and proposing changes to allow strong foundations, improvements and when applicable benchmarking for the different markets.
- Identify service market trends and customer needs.
- Monitor customer performance through a comprehensive dashboard through company tools
- Develop and implement a complete service solutions for the iTero customer focusing on customer satisfaction, revenue growth and profitability, relationship program (CRM).
- Work in collaboration with Product Management/Marketing team to transform company mindset into a service driven organization focused on customer experience.
- Coordinate sales effort with team members and other departments to support the sell/rental of iTero and it´s services to customers.
- Work closely with the Global Services Team to ensure brand and strategic consistency.
- Ensure the effective fulfillment of objectives and deadlines assigned.
- Enable sales capability and maximize sales efficiency by identifying improvements points on the implementation of the iTero Sales cycle.
- Work with Sales Force Effectiveness team to adapt iTero funnel management & sales ops tools and processes. Optimize sales data acquisition and provide sales insights analytics.
In this role, you’ll need …
- Ability to analyze and control customer engagement through performance management and effectiveness of company programs.
- Minimum of 7 years work experience in relevant roles within sales, sales services and/or post sales of dental equipment or healthcare related technology products.
- Work experience in dental, medical, or capital equipment business is desirable.
- Services experience with cross-functional teams in a matrix environment is mandatory.
- Responsible to promote a customer centric culture by developing best in class tools and working methods that build organizational knowledge of competitive user insights.
- Must have good interpersonal skills and the ability to work cross-functionally.
- Ability to focus attention to detail.
- Ability to consistently follow through with projects to completion.
- Ability to perform in a fast-paced, highly customized environment.
- Strong evidence of problem solving, organizational and prioritization skills are essential.
- Must be self-motivated and initiating.
- BS/BA required, preferably in healthcare, technology or business-related field. MBA is desirable.
- Advanced English.
