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Nova Business Operations Specialist 
Taiwan, Taiwan Province, Hsinchu 
83823925

30.07.2024
Responsibilities
  • Work closely with the country manager, Business Manager and local Account managers team on customer forecasting, revenue execution, and ongoing customer Business related activities.
  • Work with account team and Division/Nova HQ business operations team on forecast update, accuracy using salesforce and any relevant system to ensure proper readiness for deliveries.
  • Ensure consistent reporting on all business status, issues and required focuses, aligned with all relevant in the company.
  • Support sales activities and communications between HQ and customer such as – quotations, customer orders, deliveries, agreements, new customer forms, meeting summary etc.
  • Customer portals – owner of customer portals for customer meeting scheduling, PO confirmations, registrations etc.
  • Sales Orders Backlog follow up, work closely with HQ team to align customer requirements, supply dates. shipping plan and manage gaps.
  • Facilitate customers survey’s – work with customer to ensure survey purpose, deadlines, and guidelines, partner with HQ team to ensure survey is completed on time, based on agreed processes and guidelines.
  • Follow up and communicate guidelines to customers on payments, letter of credit, billings.

To success in this role, you should have the following skills and experience:

  • Ability to multi-task, prioritize workflow and complete tasks with a high level of organization, responsibility, and efficiency, ability to provide excellent performance under pressure
  • ·BA / B.Sc in Industrial Engineering and Management / Business Management or equivalent
  • ·5+ years of experience of Sales; semi-conductor vendor will be a plus
  • ·Strong capability to manage, consolidate data and point out highlight for management needs
  • Able to provide insights from business aspects
  • Mature personality to build relationship and create partnership with customers
  • Smooth communication with internal and external interfaces and able to conduct open communication when encountering risk or challenges to HQ
  • Accountable and able to handle challenges and difficulties
  • Strong analytical skills and system operation (Excel, ERP, CRM…)
  • Strong English skills – Speaking, Reading, Writing

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